Last Updated on October 23, 2022 by Editor
Source: Team Freshworks, 14 Jan 2022
Hi there,
Happy new year and hope you’re well. We are writing to share some exciting news as we step into 2022.
We will be releasing Customer 360 on 19th January 2022.
With the launch of Customer 360, you will be able to see sales, marketing, and support information with a 360° lens on a unified page in the CRM, with a brand new UI. This translates to better, faster customer insights that empower your teams to accelerate revenue growth. You can customize the page to highlight what is important, find the information you want with ease, and take action faster than ever before.
Here are the answers to some questions you may have.
How will Customer 360 look? Where can me and my team learn more about it?
Customer 360 comes with a revamped, more inclusive UI across key screens. The enhanced UI will provide more scope for customization and better data organization. As intuitive and easy to use, as always.
View this Kbase and Guide to learn more about the improved UI. We will also be rolling out in-app nudges and explainer videos to guide you through the improvements.
Is Customer 360 an add-on?
It is NOT an add-on. Customer 360 is an in-built capability available across all plans at no extra cost.
Please feel free to write to crm-support@freshworks.com if you have further questions. My team and I are always happy to help.
Team Product Marketing
Freshworks Inc.
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